FAQ
Frequently Asked Questions
Straight answers about systems, service areas, and how Nelson Security works with high-end residential and commercial clients.
What systems do you design and install?
Access control (including biometrics and facial recognition), IP video with AI and face analytics, intrusion alarms, network infrastructure, and home automation for lighting, shades, AV, pool, and related devices—platforms chosen manufacturer-independently for the property. See all solutions.
Where are you based and where do you work?
Based in Thousand Oaks, CA. Mailing address: P.O. Box 6608, Thousand Oaks, CA 91359. We serve Southern California priority markets by appointment—Santa Barbara County, Westside LA, Conejo corridor, Orange County coast, and more. Service areas.
Do you sell only one brand?
No. We are manufacturer-independent. Platform choices follow risk, staffing, architecture, and IT preferences—not a brand quota.
Do you install biometrics and facial recognition?
Yes, where appropriate. Biometric readers and face unlock at doors; facial recognition and face search on supported cameras—with enrollment control and privacy-aware placement. Details: access control and cameras.
How do consultations work?
By appointment for confidential projects. Call (866) 707-0927 or email info@nelsonsecurity.com.
Can you work with existing cameras or door hardware?
Often partially. We evaluate condition, cybersecurity, and protocols before recommending keep, replace, or hybrid designs.
Do you do Crestron lighting, shades, and pool control?
Yes. When Crestron is the right fit, we design it for whole-home and refined commercial control—lighting, shades, AV, pool, and related devices. We also integrate other lighting, shade, and AV platforms when they better match the property. Automation overview.
Still Have Questions?
P.O. Box 6608 · Thousand Oaks, CA 91359 · By appointment